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Free shipping and easy returns
  • Size guide
  • Returns & Exchanges
  • Shipping & Delivery

Size guide

Returns & Exchanges

Returns

Australia returns

We offer local returns for all our AU customers! Return postage is $12.00 AUD per returned order. Click on the link below to submit your return.

Click for AUS returns

USA returns

We offer local returns for all our US customers! Return postage is $9.50 USD per returned order. Click on the link below to submit your return.

Click for USA returns

Uk returns

We offer local returns for all our UK customers! Return postage is £6.50 GBP per returned order. Click on the link below to submit your return.

Click for Uk returns

Eu returns (selected countries)

We offer local returns for customers from Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Netherlands, Portugal, Spain, and Sweden! Return postage is €10.00 per returned order. Click on the link below to submit your return.

Click for Eu returns

Nz returns

We offer local returns for all our NZ customers! Return postage is $9.00 NZD per returned order. Click on the link below to submit your return.

Click for nz returns

rest of the world

Please contact our customer service team at love@sundaemuse.com to organise a return.

 

Refunds

If you're not quite happy with your purchase, you can return it for Sundae Muse store credit. Please choose carefully as we do not offer refunds for change of mind or incorrect sizing.  We'll issue a store credit or a refund (If deemed faulty) within 5 business days of receiving the return. Store credit doesn't include your original postage costs (unless the item was incorrect or faulty) and expires after 12 months. 

Only items that have a manufacturing fault are eligible for a refund.  All faulty returns will be assessed individually, and Sundae Muse reserves the right to determine genuine faults in the product. All faulty items must be returned unworn with tags attached.

 

WE'LL ACCEPT YOUR RETURN IF YOUR ITEM IS:

1. Sent back within 14 days of receiving your parcel.

2. Is in new condition, unworn with all original swing tags attached, does not have make-up or fake tan marks, smell of perfume, deodorant or washing powder.

 

ITEMS NOT ELIGIBLE FOR RETURN:

1. Items marked 'Final Sale' in the product description

2. Earrings / jewellery / swimwear

Terms

AfterPay returns

Returns using Afterpay remain subject to our regular returns policy. Should you wish to return your items, and your items are deemed faulty by our team, you are eligible for a refund via Afterpay and we can cancel the payment plan. Items that are returned for change of mind or sizing are eligible for a store credit only which will be emailed to you.

Faults

All items shipped from Sundae Muse HQ are carefully checked for any faults before dispatch. If you are to find a major fault in a product we have shipped to you, please let us know within 48 hours of receiving you order. Email us at love@sundaemuse.com with description and digital images of the fault. We will gladly replace your item where available. If we cannot replace the style, we will offer a credit note or refund. Sundae Muse does not accept returns for damage caused by general wear and tear. All faulty returns will be accessed on an individual basis and Sundae Muse reserves the right to determine genuine faults in the product. All faulty items must be returned unworn with tags attached.

If you've received an incorrect item

If you have received an incorrect item or size, we will amend this at no further cost to you. Please email us within 48 hours at love@sundaemuse.com. Sundae Muse will cover all return postage costs of the incorrect item. Upon receiving the item back we will send out a replacement via express post. If the desired style is out of stock you will be issued a full refund. All incorrect items must be returned unworn with tags attached.

Product Imagery and Colours

At Sundae Muse we try our best to depict items as accurately as possible in the photos and descriptions. However, we cannot guarantee that colours will be completely accurate due to colour variations on individual computer screens. We also use flash photography and recommend referring to the fabric swatch for colour and fabric accuracy.

RETURNS PROCESS

We will provide you with a store credit (via email) or refund (If applicable) within 5 business days of receiving the original item/s. We process returns and issue refunds and store credit on Friday afternoons.

Shipping & Delivery

Emali Dress / Yellow

$79.00

Ayla Top / Sherbet

$69.00

Ayla Skirt / Sherbet

$119.00

Ramsey Dress / Yellow

$79.00
You must agree to the international shipping terms & conditions